WEBSITE TERMS OF USE & TERMS OF SALE

Ralbru Fun & Games

Effective Date:12.02.2024
Last Updated: 19.02.2026

WEBSITE TERMS OF USE

1. About Us

This website is operated by Ralbru Fun & Games (“we”, “us”, “our”).

Registered Address: Garland House, Rawling Street, Sittingbourne, Kent, ME9 0RT
Email: enquiries@ralbru.com
Company Registration Number: 13184474

By accessing or using our website, you agree to comply with these Terms.
If you do not agree, you must not use this website.

2. Changes to These Terms

We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

3. Access to the Website

• Access is provided on an “as is” and “as available” basis.
• We do not guarantee uninterrupted or error-free access.
• We may suspend, withdraw, or restrict availability at any time.

4. Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Upload viruses, malware, or harmful code
• Attempt unauthorised access to systems
• Interfere with website functionality
• Engage in fraudulent activity
• Conduct scraping, data mining, or automated extraction without permission

We reserve the right to suspend or permanently block users who breach these Terms.

5. Intellectual Property Rights

All content on this website including:

• Logos
• Game names and designs
• Artwork
• Text
• Code
• Layout
• Graphics

is owned by or licensed to Ralbru Fun & Games and is protected by intellectual property laws.

You may:

• View and print content for personal, non-commercial use only.

You may not:

• Reproduce
• Distribute
• Modify
• Commercially exploit

any content without prior written consent.

6. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality of login credentials.
• You must provide accurate information.
• You must notify us immediately of unauthorised access.
• We may suspend or terminate accounts that breach these Terms.

We are not liable for losses arising from unauthorised use of your account.

7. User Content

If you submit reviews, comments, or other content:

• You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and      display such content.
• You confirm that your content does not infringe third-party rights or contain unlawful material.
• We reserve the right to remove content at our discretion.

8. Limitation of Website Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot legally be excluded

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses.
• We do not guarantee the website is free from bugs or viruses.
• You are responsible for your own IT security measures.

9. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content, security, or policies.

10. Eligibility to Purchase

You must:

• Be at least 18 years old; or
• Have parental/guardian permission to place an order.

By placing an order, you confirm you have legal capacity to enter a binding contract.

11. Products

We sell physical and/or digital games and related products.

We make reasonable efforts to ensure:

• Accurate descriptions
• Accurate pricing

However, minor variations may occur.

All products are subject to availability.

12. Order Process & Contract Formation

1. You place an order via our checkout.
2. You receive an acknowledgement email.
3. A legally binding contract is formed only when we dispatch the goods or provide access to digital content.

We reserve the right to refuse or cancel orders in cases of:

• Pricing errors
• Stock issues
• Suspected fraud

If cancelled after payment, you will receive a full refund.

13. Pricing & Payment

• Prices are displayed on our website and must be paid in full before dispatch.

We reserve the right to correct obvious pricing errors.

14. Delivery (Physical Goods)

• Delivery times are estimates only.
• Risk passes to you upon delivery.
• Ownership passes once full payment is received.

If delivery is delayed beyond 30 days (unless agreed), you may cancel for a full refund.

You must report damaged goods within 48 hours of delivery.

15. Digital Content

Where digital products are supplied:

• You are granted a personal, non-transferable, non-commercial licence.
• You may not copy, resell, distribute, or modify digital content.
• The right to cancel is lost once download or streaming begins with your consent.

We are not liable for compatibility issues outside stated requirements.

16. Right to Cancel (UK/EU Consumers)

Under the Consumer Contracts Regulations 2013, you have 14 days to cancel a purchase of physical goods.

You must notify us within 14 days of receiving goods.

You must return goods within 14 days of cancellation.

Refunds will be processed within 14 days of receiving returned goods.

You are responsible for return shipping unless goods are faulty.

Exceptions

The right to cancel does not apply to:

• Digital content once download has begun
• Custom or personalised goods
• Sealed items unsealed after delivery (where applicable)

17. Faulty Goods (Consumer Rights Act 2015)

Goods must be:

• Of satisfactory quality
• Fit for purpose
• As described

If faulty, you may be entitled to:

• Repair or replacement
• Refund (within 30 days of receipt)

18. Chargebacks & Fraud Prevention

We reserve the right to:

• Investigate chargebacks
• Suspend accounts linked to fraudulent claims
• Recover unpaid sums through legal means

19. Limitation of Liability (Sales)

Nothing limits liability for:

• Death or personal injury caused by negligence
• Fraud

Subject to law:

• Our total liability shall not exceed the amount paid for the relevant product.
• We are not liable for indirect or consequential losses.

20. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including:

• Natural disasters
• Government restrictions
• Supply chain disruption
• Strikes

21. Data Protection

We process personal data in accordance with our Privacy Policy.

22. Governing Law

For UK customers:
These Terms are governed by the laws of England and Wales.

For EU customers:
You retain mandatory consumer protection rights under your local laws.

23. Contact Information

Ralbru Fun & Games
Registered Address: Ralbru Fun & Games, Garland House, Rawling Street, Sittingbourne, Kent, ME9 0RT
Email: enquiries@ralbru.com
Company Number: 13184474
Phone: 07871 913415